Survey Says…
The industry may believe that traditional distributors are losing business to OE dealer parts channels, but the data suggests otherwise.
Technology: Salvation or Curse?
Today’s aftermarket fights a constant battle to overcome business challenges. Technology is often the cause of — and nearly always to the solution to — these challenges.
The Fix is On?
Read this month’s Letters to the Editor.
Double Digits
Dealing with a few returns is a huge hassle and a waste of time for everyone, but double-digit returns are much worse. Catching the mistake in the beginning can prevent headaches from turning into migraines.
Made in China
As the Foreign Tire Sales recall shows, distributors can shoulder more than they bargained for in their search for bargain-priced off-shore product.
And Now for Some Good News
New stats from NADA show that the aftermarket just might be making progress in its attempt to regain ground on dealership parts and service.
More on What’s Wrong
Read this month’s letters to the editor.
Change Partners? I Didn’t Think So!
The parts store-repair shop dance can be an elegant one — and when the steps are right, it can be downright graceful.
Breaking Rank
Counterman Publisher Jon Owens discusses the recent break of O’Reilly from program group, the Aftermarket Auto Parts Alliance.
An Inconvenient Ban
A proposed California ban on the sale of R-134a to non-certified technicians pits business vs. the environment. Not an easy choice, is it?
What’s Wrong?
Read this month’s letters to the editor.
When the Music Stops
Circumstances like career changes move people around like a game of musical chairs. You must move strategically and quickly to guarantee a seat in the circle.