“I have written two columns on this subject … of the lack of incoming technicians in the mechanical and collision repair space and the need for qualified counter professionals,” writes Counterman Publisher Scott Shriber.
It’s all hands on deck out there in the business world. If every one of your employees isn’t adding value every day, then find someone who will “do” something for your business.
“Nobody is going to offshore vehicle repair or parts distribution. There is a future here. Let’s get out and support organizations that promote our industry,” writes Counterman Publisher Scott Shriber.
Counterman columnist Thomas Dayton recently attended AAPEX, our industry’s largest showcase of new and innovative products from more than 2,000 different vendors, held annually in Las Vegas, Nevada.
I’m used to seeing signs in Chinese characters in many places I visit, however, Las Vegas hasn’t typically been counted among them.
From a training perspective, the offerings were staggering. Each day had so many courses available it was difficult to decide which session to attend. There was truly something for everyone, writes Counterman Publisher S. Scott Shriber.
So what is a brand? It’s the image or characteristic someone gains when the brand is presented. For instance, if I say Rolls Royce, people might say “quality,” “expensive,” and so forth.
We all are busy and think we know what needs to be done, but it’s those pesky little things (details) that get dropped.
The problem started when one of our technicians figured a customer’s sombrero was just too special and decided to play with it. He did put it back; but not before an epic grease smudge was applied to its extra-wide brim.
A common notion is that the person on the other side of the transaction is there because they have an issue that needs to be solved, writes Counterman Publisher S. Scott Shriber. It is either a driver with a crashed vehicle or a shop that needs the correct part to fix that car. In both cases, the person in front of you needs help. I think that over the years, we can get hardened to this fact.
“I was victim of either an overzealous sales program four years ago or an inefficient stock rotation regimen,” Counterman Publisher S. Scott Shriber writes. “Either way, I was in the middle. Wherever you are in the chain, be sure your customer is not caught with the mess.”
By some estimates, within the next 25 years, cars per household will decline by 50 percent, while average miles driven per vehicle will increase significantly. You see, when cars begin to drive themselves we will need less of them, and they will drive a lot more than we ever did.