KYB Americas Announces Win With KYB Sweepstakes

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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KYB Americas Announces Win With KYB Sweepstakes

The grand prize is a brand new 2016 Toyota Tundra Limited pickup truck for the winning service provider. The Tundra comes equipped with KYB shocks and is valued at more than $43,000.

Counterman Staff
By Counterman Staff
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Win-WIth-KYB

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GREENWOOD, Ind. — KYB Americas Corp. is excited to announce the “Win with KYB Sweepstakes,” which offers hard-working automotive service provider owners a unique opportunity to win more than $50,000 in prizes including a brand new 2016 Toyota Tundra Limited pickup truck. The Sweepstakes kicked off Aug. 1 and service providers in the U.S. and Canada will have until Sept. 30 to enter.

To enter, service providers will need to register their shop at www.winwithkyb.com. There is no purchase necessary to win, but the chances of winning get better with each KYB purchased during the promotion. The grand prize is a brand new 2016 Toyota Tundra Limited pickup truck for the winning service provider.  The Tundra comes equipped with KYB shocks and is valued at more than $43,000. Some of the other prizes include two race event trips for two and five sets of four KYB shocks and struts.

“Automotive service providers are the key focus of our company” said KYB Marketing Manager Kyle Freund. “We are beyond excited to offer them an opportunity to win some great prizes in the form of our first-ever ‘Win with KYB Sweepstakes.’ We also really love the idea of offering a new truck for their shop’s use, and what better truck than one factory-equipped with our great products.”

For more information visit www.winwithkyb.com

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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