Questions to Ask When Friction is Returned
Perhaps the toughest assignment for an auto parts professional is dealing with a warranty return on brake friction.
Getting Control of the Ride
Suspensions are pretty rugged and can take a lot of punishment without any ill effects — at least for a while.
Performance Exhaust: A Part You Can Sell for the Sport of It
Learn about the various features of different types of mufflers and exhaust.
Ask Your Customers the Right Questions
Bench testing a customer’s old alternator or starter can help avoid comebacks.
How Are Things? Well, Incredible!
I have an acquaintance who insists the best possible response when asked how you are, how business is, or how things are going in general, is, “Incredible!” Why? Because, it doesn’t really say anything, it doesn’t tell whether things are incredibly good or incredibly bad. Or, whether or not they are just plain incredible: as
I had a customer come in and ask me about an injector problem he has been having for the past 70,000 miles.
I had a customer come in and ask me about an injector problem he has been having for the past 70,000 miles. He has a 1997 3/4 ton Suburban 4×4 with a 454 v8, his original injectors, fuel pump, pressure regulator, and fuel filter were changed at 136,000 miles. Now at 13,000-mile intervals he is having his injectors changed, all eight, because they are leaking. They are factory Chevrolet parts each time. What could possible be causing this and would you happen to know the difference between a Borg Warner injector and the factory part?
Clutches: Getting a Grip
When a customer needs a replacement clutch, what kind of clutch should you recommend? One that fits, works and feels the same as the original? Or one that can handle more torque and provide better all-round performance than the original? The worst thing you can do is recommend a cheap replacement clutch, or one that’s
Cylinder Head Oil Leak or Weepage Found on Some 4.6L and 5.4L Engines
Some vehicles equipped with the Romeo 4.6L 2V engine or 5.4L 2V Windsor and 5.4L Supercharged engine may exhibit an oil leak or oil weepage from the cylinder head gasket at the right-hand rear or the left-hand front of the engine. Oil weepage is not considered detrimental to engine performance or durability. An oil leak
A New Look for Counterman.com
They say change is inevitable and with the New Year just around the corner, it’s only fitting that visitors to Counterman.com see a change we hope you not only like but will find functional. If you’d been to Counterman.com before, you know that while it was a solid, multi-faceted Web site, like anything, there was
ASE P2 Test Preparation Guide: Ignition System
MAJOR COMPONENTS & FUNCTIONS There are several basic types of ignition systems. Most older engines have distributors, while most newer engines have distributorless ignition systems (DIS), or Coil-On-Plug (COP) or Coil-Near-Plug (CNP) ignition systems * Spark plugs — Located in the cylinder head, they provide a spark to ignite the air/fuel mixture in each combustion