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Editor’s Note: How Do You Know What Your Customers Think?

Are your drivers asking your customers about service when they’re dropping off a hot-shot delivery? asks Counterman Editor Mark Phillips.

Timken Enhances And Rebrands Category Management System

Category management service rebranded to “Demand Insight.”

ACDelco Makes It Easier To Look Up A/C Components

The unique, horizontally aligned online catalog emulates the look and functionality of many paper catalogs, ACDelco says.

Brewers Car Parts Plus Selects Epicor Vision Software

This investment extends the ACDelco and Pronto distributor’s commitment to leading technology and superior customer service.

DENSO Develops Passenger-Specific Heating And Cooling System

According to the company, this world’s first increases energy efficiency while maintaining comfort.

The Da-VINci Code

Making heads or tails of the all-too-important 17-digit Vehicle Identification Number.   The modern 17-digit Vehicle Identification Number (VIN) became mandatory for new vehicles sold in the U.S. beginning with the 1981 model year. The VIN is broken down into six components, and each part holds a key to decoding the identity of an individual

Corcentric To Provide Buying Group Solution To The Automotive Distribution Network

Corcentric’s OneConnect Solution will be used by the Network to integrate member and supplier order management processes.

93 Chevy Corvette, automatic temperature control. it blew the condenser out, so we decided to switch it to r134a. flushed the system, replaced all o-rings, condenser, drier, orifice tube, and filled with correct amount of oil.

in the process of adding the r134a, the compressor cycled on a few times, then quit. it will not cycle back on. we jumped power to the compressor and it spins, so we checked the high and low pressure switches. the low pressure switch came out ok, but when we went through the factory diagnostic tree for the high pressure switch (which is actually a pressure transducer) we discovered that it tested bad. we replaced it, only to have the same problem. the new switch tested bad just as the original one did. the computer is throwing a code 66, which says the pressure is low. any ideas?

I have 91 4runner V6 3.0 4×4, the shifter is loose and the key does not come out of the ignition, does not turn back all the way, Is the shifter bad or just some bushings?

It’s very likely that bushings are worn out and hardware has loosened on the shifter of a 21-year-old vehicle. Even Toyotas need some maintenance and restoration now and again! Take it apart and examine everything that moves in the shift console. The good news is that Toyota continues supplying parts that would be obsolete for

DENSO To Expand And Relocate Technical Center In China

The technical center is scheduled to start operations at its new site in June 2013.