Opinion
The Internet: Another Tool In Your Customer Satisfaction Toolbox
It was with great interest that I read Mark Phillips’s column (August 2010, “Coming To A Store Near You?”) about...
It was with great interest that I read Mark Phillips’s column (August 2010, “Coming To A Store Near You?”) about...
Kelsey Tidwell had a good point, even if you missed it (In the letters section of the May 2009 issue,...
It was bound to happen. Counterman.com and Counterman magazine are now on Twitter! If you don’t know what Twitter is,...
I read with interest Mitch Schneider’s comments in COM-PEN-EEEEEEE! (January, 2009). In my years in the parts business, I have...
I’ve been in the parts business for 17 years, mostly on the dealership side of the business. I’ve found that...
With paper catalogs, an error is found once. I can make a notation or use sticky paper or a paperclip...
I’m a 32-year veteran of the auto parts business and am ASE certified in eight areas. While it’s good to...
Sorry people, the paper cat is going the way of the drum brake whether we like it or not. The...
I have been in auto parts for more than 30 years, both in the aftermarket, and in dealerships. There is...
I just love the technical features in Counterman magazine. They are chock full of useful information. That knowledge brings power!...
