There’s No Substitute For Paper

There’s No Substitute For Paper

I have been in auto parts for more than 30 years, both in the aftermarket, and in dealerships. There is no real substitute for the books.

True, the e-cat may be faster, especially in conjunction with e-invoicing, but the books still win hands down. I have experienced, and still do on a daily basis, inaccurate or missing information. With a book, you can pencil in the correction or the additional info. You can also pencil in a contact’s phone number in the front of the book, if need be. We have books that we heavily guard and are treated with the utmost respect. Once they’re gone, they’re gone.

I constantly see repetitive info, useless info or irrelevant info. This kills me when I’m looking up 2WD parts, and see 4WD parts listed after I told the computer I was looking up a 2WD. The same goes for engine size and many other things. In the paper cats, you just look at the line item and you’re done.

It’s too easy for someone to say it’s not listed, I can’t help you with an e-cat. We vets know better. We have seen the info in the past. We know it’s there. You just have to go to the paper to find it. And just what do you do when the computer goes down?

Bill Siena, Carquest Auto Parts
Fayetteville, GA. 

You May Also Like

Will Surging Gas Prices Hurt The Aftermarket?

The jolt to miles driven – a key indicator for the aftermarket – remains to be seen.

Editor's note: This column appears in the June issue of AMN/Counterman.

As of today (June 15), the average price of a gallon of regular gasoline in the United States is $5.01, according to AAA. That’s up from $4.47 a month ago.

Remember the good old days? A year ago (from June 15), the average price of a gallon of regular gas was $3.076 – a great time to fill ‘er up, compared to today.

Online Ordering Isn’t A Fad

Online sales in the automotive aftermarket continue to grow.

What Will the ‘COVID-Era Consumer’ Do in 2022?

The beauty of the automotive aftermarket is that the economic conditions always seem to work in the industry’s favor.

Online Shopping
Right To Repair, Trade Associations And You

In the fight for Right to Repair legislation, aftermarket trade groups can’t do it alone.

Veterans Can Be Heroes Off the Battlefield Too

Veterans bring an incredible amount of value to the civilian workplace, in terms of nontechnical and technical skills.

Veterans and Vehicles
Other Posts
What’s Really Driving The Automotive Aftermarket’s Growth?

NPD’s Nathan Shipley looks at the many moving pieces contributing to the industry’s recent spike in demand.

aftermarket growth
Strength In Numbers

The automotive aftermarket is filled with great people. In fact, many say it’s our strong suit.

Teamwork automotive aftermarket
Never Stop Learning

With so much internet-based training content available, it’s never been easier to expand your knowledge base.

Continuing Education
Welcome To 2035 – What Things Might Look Like

The future is what we make it. We need to start addressing technology now so 2035 becomes a bright future.

Future of Transportation