Warning: This video contains profanity.
An Advance Auto Parts manager is a TikTok sensation after refusing to accept a return of an open bottle of windshield-washer fluid.
“The seal is cracked, it’s open, I can’t return it,” the manager says in a self-recorded video posted to TikTok on July 24.
Incredulous, the customer replies that he matched it to other bottles in the store and “it still has the same amount.”
“I’m sorry sir, but when you get a bottle and you crack the seal and you open it and you take this plastic off, that means it is not returnable,” the manager says. “I don’t know if you used it. You could’ve poured Gatorade in there.”
With as much as $7.49 on the line, the man asserts that he “never had any issues with O’Reillys or AutoZone.” He then demands to speak to the manager. When the customer learns that the sales associate is the manager, he asks if he can speak to a district manager.
“His number is on the front door,” the manager replies. “And on your way out, you can read the return policy.”
After stating that the interaction was “completely unprofessional,” the customer offers some unsolicited advice for the manager who dared to uphold the store’s return policy.
As of Tuesday, Sept. 6, the video has amassed 1.1 million views, 3,081 comments and more than 233,000 likes.
How do you think the manager handled the situation? Watch below and let us know!