Advance Auto Parts Manager Handles ‘Male Karen,’ Goes Viral

Advance Auto Parts Manager Handles ‘Male Karen,’ Goes Viral

"On your way out, you can read the return policy.”

Warning: This video contains profanity.

An Advance Auto Parts manager is a TikTok sensation after refusing to accept a return of an open bottle of windshield-washer fluid.

“The seal is cracked, it’s open, I can’t return it,” the manager says in a self-recorded video posted to TikTok on July 24.

Incredulous, the customer replies that he matched it to other bottles in the store and “it still has the same amount.”

“I’m sorry sir, but when you get a bottle and you crack the seal and you open it and you take this plastic off, that means it is not returnable,” the manager says. “I don’t know if you used it. You could’ve poured Gatorade in there.”

RELATED: “Warranty Returns Got You Down? Check The Part!”

With as much as $7.49 on the line, the man asserts that he “never had any issues with O’Reillys or AutoZone.” He then demands to speak to the manager. When the customer learns that the sales associate is the manager, he asks if he can speak to a district manager.

“His number is on the front door,” the manager replies. “And on your way out, you can read the return policy.”

After stating that the interaction was “completely unprofessional,” the customer offers some unsolicited advice for the manager who dared to uphold the store’s return policy.

As of Tuesday, Sept. 6, the video has amassed 1.1 million views, 3,081 comments and more than 233,000 likes.

How do you think the manager handled the situation? Watch below and let us know!

@sammylocodoee

#karen #goviral #fypシ #jp do i handle that right yall tell me 🤔

♬ original sound – Sammyloco

You May Also Like

Right to Repair Triumphs in Maine Referendum

At press time, more than 80% of Maine voters had answered “yes” to Ballot Question 4.

Right to Repair has notched another victory.

On Nov. 7, Ballot Question 4 in Maine asked this question: “Do you want to require vehicle manufacturers to standardize on-board diagnostic systems and provide remote access to those systems and mechanical data to owners and independent repair facilities?”

At press time, more than 80% of Maine voters had answered “yes,” ensuring that vehicle owners and the independent repair shops of their choice can access the diagnostic tools and data necessary for routine repairs.

CRP Marks 40 Years of Pentosin Fluids in North America

CRP Automotive will mark the anniversary with specialty signage and featured products at AAPEX in Las Vegas, slated for Oct. 31-Nov. 2.

House Subcommittee Examines Potential Impact of REPAIR Act

Subcommittee members and others expressed enthusiastic support for the legislation.

Right to Repair: NHTSA Open to Short-Range Wireless Protocol

If the proposal sees the light of day, it would limit the scope of the Massachusetts data-access law.

Lincoln Highway Leads to Vegas in ‘Road to AAPEX’ Season 2

This year, the spotlight shines on an ultra-rare 2002 Lincoln Blackwood as it embarks on a historic journey.

Other Posts

Understanding the Customer Lifecycle

Knowing the most effective ways to connect with each customer type helps create repeat business and build your brand.

Customer Lifecycle
Check the Part: Return Guide for Fluid Reservoirs

Dorman recommends these four steps to determine if it’s a valid warranty claim.

Fluid Reservoir
Selling for Snow Season

Some categories that might be slow and steady for most of the year tend to get hot when the weather turns cold.

Snow Season